Plans and credits

Novagora is free to use, with paid plans that raise the limits, and credits that pay for individual optional actions. The two are separate: a plan is a subscription, credits are a balance.

What a plan sets#

Your plan decides:

There are three tiers — Free, Pro, and Ultra. The next section lists what each one includes. In the app, each plan card names its highlights, and +N more opens everything that plan includes; Settings → Plan & credits on the web and Account → Subscription in the app are always the authoritative answer for your account.

What each plan includes#

Extra Spaces cost credits each, and extra members are bought in units of 100 for credits every month; the price is always shown before anything is charged.

A Space's library counts against its owner's storage pool. When a Space changes hands, its files move into the new owner's pool, so a handover the new owner has no room for is refused.

Every plan plays videos at up to 720p and at any playback speed. HD (1080p) and the original quality of a video are included with paid plans. On Free, the player shows those choices with a lock that leads to your plan — see Photos, videos, and voice notes in chat.

A video uploaded on Free is kept at up to 720p, so it never has an HD or original quality, whoever watches it. Upgrading later does not change videos you already uploaded; only new uploads keep HD and the original.

Hiding your last seen, online status, and local time is free on every plan. Ultra adds one extra: seeing others' exact last seen while yours stays hidden — see Last seen and online. If Ultra ends, that switch stops applying until Ultra is back; your privacy choices stay as they are.

Ultra also brings auto-moderation to the Spaces you own: keyword and link rules, slow mode in channels, and questions for people asking to join — see Auto-moderation. If Ultra ends, all of it is kept but stops running, and anything already waiting for review stays in the queue.

Privacy extras#

Blocking, muting, a private account, who can message you, hiding your profile details, denying specific people, and downloading or deleting your data are free on every plan. Paid plans add more control:

When a plan ends, nothing you set is undone: you keep reading privately and every muted word stays. Only the paid parts stop — seeing others' receipts, filtering search, comments, and notifications — and adding words past the Free limit is locked. Nothing you hid becomes visible either: hidden counts and a hidden leaderboard place stay hidden, denies keep working, and allows pause until the plan is back. See Your privacy and your data.

Saving photos and videos#

You can save media from a post, comment, chat, or article to your device: in the app it goes to Photos (iPhone and iPad) or your gallery (Android), and on the web it downloads.

Whoever shared the media decides too. Each post and article has an Allow saving switch that starts from Let others save my photos and videos under Settings → Privacy — on unless you have turned it off; chat and comment media follow that setting directly. When it is off, only the author can save that media, on any plan, and the save button does not appear for anyone else.

If your plan changes while you are using the app, saving follows the new plan straight away. The first time you save in the app, your phone asks for permission to add to your photos — Novagora asks only to add, not to see your library.

This is a convenience, not copy protection: screenshots and screen recordings are not blocked.

Your subscription#

The subscription screen shows your current plan and its state:

A Canceled subscription is not an immediate downgrade. You keep the plan until the date shown, then fall back to Free.

When a paid plan ends, nothing you already have is deleted: your Spaces, files, and videos stay, and your privacy choices are never widened. What stops is what the plan added. While you are over Free's storage pool you cannot upload, and while you own more Spaces than Free includes another one costs credits (and above a hard limit you cannot create another). Spaces you own beyond that hard limit become read-only: members can still read them, the oldest stay writable, you can choose which ones, and a paid plan reopens them. Extra members bought above the new limit stop, a group chat you created keeps everyone but takes no one new until it is under the new limit, new videos are kept at up to 720p, and the plan's extras lock. Allowance credits left at the end of the period expire; purchased credits stay.

If there is a billing problem, the app says so and points you at your store's payment method. Novagora cannot fix a store payment for you.

Your plan badge#

While you are on Pro or Ultra, a badge follows your name wherever people see it next to your picture: your profile, posts, comments, chat, search, people and member lists, and leaderboards. The Pro badge is violet. The Ultra badge is gold, with a slow shimmer that stays still when your device's Reduce Motion is on, and Ultra adds a gold edge to your profile header. Tapping the badge on a profile shows the plan and since when that person has been a member.

The badge follows the subscription states above: it stays through a grace period and until a canceled plan's paid period ends, and it goes when the plan does. Show my badge under Settings → Plan & credits, on by default, hides your badge and the gold edge from everyone else.

Buying and changing a plan#

Subscriptions are purchased in the mobile app, under Account → Subscription, through the App Store or Google Play. Pro and Ultra are monthly subscriptions: each renews every month until you cancel it. Before you subscribe, the screen shows the store's price, says how the plan renews and how to cancel, and links the Terms of Service and the Privacy Policy. The web app shows your plan, entitlements, balance, and history, and says where purchasing happens; it does not sell.

Your plan and your balance are held by Novagora, not by the device, so a purchase made on a phone is visible on the web within moments.

Restore purchases on the subscription screen recovers a subscription bought with the same store account — after a reinstall, or on a new device. If a purchase is still being processed, the screen says so; check back rather than buying again.

If a payment is still unconfirmed about an hour later — and Restore purchases has not settled it either — the screen says that it is taking longer than it should and offers a way to contact us. Subscribing is held closed while that is going on, for about a day, so the same payment cannot be made a second time; after that the app stops chasing it and subscribing reopens.

Changing or cancelling a subscription is done where you bought it, in your App Store or Google Play account. Manage subscription on the subscription screen opens your store's subscriptions for you. A canceled plan stays until the end of the period you paid for.

Credits#

Credits pay for optional actions rather than for access. The current uses are:

• promoting a post, article, or event — the price depends on what you promote and the tier you pick;
• creating a Space beyond the number your plan includes, up to a limit that also depends on your plan;
• extra members for a Space you own, in units of 100 that are paid every month;
• changing your username again before 30 days have passed since the last change;
• trying a theme for 24 hours that your plan does not include.

The price is always shown before anything is charged, and an action you cannot afford tells you so instead of charging part of it. If a price changes between the moment you were shown it and the moment you confirm, the purchase is refused rather than made at the new price.

Past your plan's limit, no further Space is available at any price. That limit is a safety limit, not a paywall.

A paid plan's monthly credits do not carry over: whatever is unspent on the renewal date expires, and the new month starts with exactly that month's credits. Purchased credits never expire. The one-time welcome gift of 100 credits expires 30 days after you got it and is spent first. Credits earned through a referral link expire 90 days after they arrive and are spent next.

For balances, buying, gifting, and history, see Your credit wallet.

Refunds and disputes#

Subscriptions and credit packs are bought through the App Store or Google Play, so refunds follow their policies and are requested from them. When a store refunds a credit pack, the credits it gave you, bonus included, are taken back from your purchased balance, as far as they are still there.

Credits have no cash value, and Novagora does not refund them. The one exception is a promotion that moderation ends early: the unused share of its credits comes back — see Ending and refunds.

For anything a store cannot settle, and for questions about credits already spent, use the Contact page.

Unused credits are forfeited when an account is deleted — see Your privacy and your data.